A message to our loyal guests, property owners, and friends regarding the COVID-19 outbreak - Read Here
Thank you for your continued loyalty and trust in Vacation Time of Hilton Head Island, Inc. in these uncertain times. Our commitment and responsibility towards you have never been stronger as we face the COVID-19 pandemic.
We are continuously monitoring the ever-changing circumstances surrounding the coronavirus and are going above and beyond to keep our guests, employees, properties and offices safe.
Here are the latest updates on COVID-19 response in our community:
Coronavirus Cases on Hilton Head Island
Three cases of the coronavirus have been reported for Hilton Head Island, according to zip code data the S.C. Department of Health and Environmental Control (DHEC) released today. A list of cases by county and zip code are available on DHEC's website. This information is updated daily and shows results for the previous 14 days.
Stay-at-Home Request to Governor Henry McMaster
We, along with other municipalities in Beaufort County, submitted a letter to our Governor today asking him to consider a stay-at-home order for South Carolina. You can read the letter on our website.
Self-Quarantine Order Enacted
Governor McMaster signed an executive order today mandating that any resident or visitor coming into South Carolina from New York state, New Jersey, Connecticut and New Orleans must self-quarantine for 14 days or for the duration of their visit. These areas are identified as major centers of COVID-19 infections. Violators may be fined or face jail time. The order does not apply to individuals employed by airlines and individuals performing or assisting with military, healthcare, or emergency response operations.
What We Are Doing Today
Since the outbreak of the pandemic, our team has been fully briefed on essential preparatory and prevention measures. These range from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of COVID-19.
We are following the recommendations of the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and all relevant national, state and local authorities for specific requirements to ensure the actions we take are both comprehensive and suitable.
Your safety as well as the safety of our team members are our highest priority. Our actions demonstrate a firm commitment to deploying appropriate resources to help maintain a healthy environment for our property owners, guests and team members.
We plan to stay calm, be smart and take precautions and preventive measures seriously.
Cancellation Policy Adjustments
We are constantly updating our cancellation policy to reflect the latest developments related to COVID-19 and to offer our guests as much flexibility and comfort in their planning as can be reasonably expected. As the situation evolves over the coming days, please check this website for the latest information.
At the moment, our policy for individual guests allows for a free modification of your reservation for up to one year. All monies paid towards your current reservation may be applied to any future reservation within the next 12 months. Please take advantage of this if at all possible. Reschedule for a beautiful fall vacation or reserve your family vacation for next year. If you purchased Travel Insurance please refer to your individual policy for your terms of coverage or go to this link for more information.
Our commitment to our guests remains steadfast as COVID-19 affects travel plans around the world.
Be assured that our team is doing their utmost to provide you with the highest levels of service and a safe environment before, during and after your stay with us.
Restaurants and Bars
As of March 17, 2020, the governor has ordered all restaurants and bars to be closed to inside dining to help curb the spread of the coronavirus. Most of our fine restaurants are open for carry-outs, curb service and delivery service. If you are on the island or planning to come, here is a link put out by the Hilton Head Chamber of Commerce to these establishments. It is imperative that we try to support our local businesses as much as possible. This and the travel industry will be one of the hardest hit during this pandemic.
Outdoor Activity Recommendations
It is recommended that we practice "social distancing," which I'm sure you have all heard and hopefully are doing. Staying at least 6 feet away from others if you have to go out. Staying home if you have any signs of illness. We are also advised to get fresh air, sunshine and keep up with some kind of physical activity if possible. Our bike paths and our golf courses are open and provide a great place to practice this. While all beaches are public and owned by the state, our public beach accesses and public beach parking, owned by the town have been closed for the next 60 days (from March 20, 2020) unless that order is lifted earlier. The Island Packet reports that, barring future action by the state to close access entirely, residents and guests of our properties with private beach access will not be denied access to the beach. The Sheriff's Department is monitoring the beach to disperse crowds in accordance with the governors order.
We are doing our best to responsibly update those whose vacations and properties are affected during this time with the most current information we can provide. We welcome those who still want to come but we cannot promise a vacation as usual. The town or state may initiate new requirements, the grocery stores may not always be fully stocked and there may be other unforeseen inconveniences. Only our commitment to serve you will be unchanged.
Thank you again for your ongoing trust in Vacation Time – in good times, and even more so in these challenging times.