TO OUR LOYAL GUESTS, PROPERTY OWNERS, AND FRIENDS

Thank you for your continued loyalty and trust in Vacation Time of Hilton Head Island, Inc. in these uncertain times. Our commitment to you has never been stronger as we face the challenges of the COVID-19 pandemic together.

We are continuously monitoring the ever-changing circumstances surrounding the coronavirus and are going above and beyond to keep our guests, employees, properties and offices safe.

FACE MASK REQUIREMENT:

You have to wear a mask in commercial spaces. That includes hotel lobbies, retail shops, grocery stores, restaurants and bars and all other establishments. You're exempt if you're actively eating or drinking, or if you're a young child or have a medical condition that prevents you from wearing a mask. You don't have to wear a mask in parks or when you are outside. 

The mask requirement is a local rule, not a statewide mandate. This means that the rules can vary, depending on where you are. On Hilton Head, most people comply with the mask mandate. 

Swimming Pools and Spas Open

Swimming pools will be open effective May 18 with restrictions as recommended by the South Carolina Department of Health and Environmental Control and the Center for Disease Control and Prevention. According to the CDC, the virus that causes COVID-19 cannot be spread to people through the water in pools, hot tubs, spas, or water play areas. However, the opportunity for transmitting the virus does exist in surrounding areas. While a number of measures are in place to ensure safety and encourage compliance, Owners and guests are responsible for their own actions and limitations of use in order to contribute to the collective safety and well-being of all. Please be diligent in self-monitoring and take note of the following and assist in the safe reopening process of our pool area:

1. Person-to-person interaction and activities between members of separate households should be limited and social distancing of six feet between them should be practiced (DHEC).

2. Only 20% of normal occupancy or 5 people (staff and visitors) per 1000 square feet of pool and deck area, whichever is less, is allowed (DHEC). 3. All staff, patrons, and swimmers should wash their hands often and cover their coughs and sneezes (CDC). 4. Use of cloth face coverings is encouraged as is feasible. Face coverings are most essential in times when physical distancing is difficult. Those wearing face coverings should not wear them in the water. Cloth face coverings can be difficult to breathe through when they’re wet (CDC). 5. Stay home if you have symptoms of COVID-19, have tested positive for COVID-19, or were exposed to someone with COVID-19 within the last 14 days (CDC).

6. Parents should consider if their children are capable of staying at least 6 feet apart from people they don’t live with before taking them to a public aquatic venue (CDC).

7. All owners and guests will be responsible for cleaning their pool chair or lounge chair before and after use


Public Beach Accesses and Parks

Beach access is available Island wide and from all of our properties at this time. 

Retail Business and Restaurants and Bars
All businesses are open. Restaurants here can serve indoors and outdoors with no capacity limits.  Bars can serve alcohol until close. 

Here are the latest updates on COVID-19 response in our community:

Coronavirus Cases on Hilton Head Island
A small number of cases of the coronavirus have been reported for Hilton Head Island, according to zip code data the S.C. Department of Health and Environmental Control (DHEC) released today. A list of cases by county and zip code are available on DHEC's website. This information is updated daily and shows results for the previous 14 days.


What We Are Doing Today

Since the outbreak of the pandemic, our team has been fully briefed on essential preparatory and prevention measures. These range from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of COVID-19. 

We are following the recommendations of the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and all relevant national, state and local authorities for specific requirements to ensure the actions we take are both comprehensive and suitable. 

Your safety as well as the safety of our team members are our highest priority. Our actions demonstrate a firm commitment to deploying appropriate resources to help maintain a healthy environment for our property owners, guests and team members.   

Cancellation Policy Adjustments 

We are constantly updating our cancellation policy to reflect the latest developments related to COVID-19 and to offer our guests as much flexibility and comfort in their planning as can be reasonably expected. As the situation evolves over the coming days, please check this website for the latest information.

At the moment, our policy for individual guests allows for a free modification of your reservation for up to one year. All monies paid towards your current reservation may be applied to any future reservation within the next 12 months. Please take advantage of this if at all possible. Reschedule for a beautiful fall vacation or reserve your family vacation for next year. If you purchased Travel Insurance please refer to your individual policy for your terms of coverage or go to this link for more information.

Our commitment to our guests remains steadfast as COVID-19 affects travel plans around the world.

Be assured that our team is doing their utmost to provide you with the highest levels of service and a safe environment before, during and after your stay with us.


Outdoor Activity Recommendations

It is recommended that we practice "social distancing,"  which I'm sure you have all heard and hopefully are doing. Staying at least 6 feet away from others if you have to go out. Staying home if you have any signs of illness. We are also advised to get fresh air, sunshine and keep up with some kind of physical activity if possible.  Our bike paths and our golf courses are open and provide a great place to practice this.

We are doing our best to responsibly update those whose vacations and properties are affected during this time with the most current information we can provide. We welcome those who still want to come but we cannot promise a vacation as usual. 

Thank you again for your ongoing trust in Vacation Time – in good times, and even more so in these challenging times.