Rental Policies

GENERAL POLICIES 
This agreement does constitute a contract between the Guest, VACATION TIME OF HILTON HEAD ISLAND, and the Owner of the property. 
AGE REQUIREMENTS All guests (other than a family checking in) must be at least 25 years old. In the case of married couples at least one of the individuals must be 25 years of age. The individual signing the rental agreement must occupy the accommodation the full length of the rental term. 
DEPOSITS A deposit of 50% of the total price is required for all reservations. Final payment is due 30 days prior to arrival. No personal checks will be accepted after this date  **NOTE:  Reservations made within 30 days of arrival must be paid in full by credit card at the time of booking and all monies paid are non-refundable at that time. 
CANCELLATION POLICY Reservations of four (4) days or more must be cancelled in writing Sixty (60) days prior to Arrival for refund. Reservations of three (3) days or fewer must be cancelled fourteen (14) days prior to Arrival for refund. All cancellations are subject to a $75.00 cancellation fee, any processing fees  associated with the reservation are not refundable.  Any change in dates or properties must be made 60 (sixty) days prior to arrival.  All reservations are made subject to strikes, failure to vacate, or causes and conditions beyond our control.  We do encourage you to consider purchasing travel insurance with your reservation.

CHECK-IN TIME Check-in Time is 4:00 p.m. Plan to arrive for your accommodation no earlier than 4:00 pm. We make every effort to ensure your accommodations are ready by 4:00 pm., but cannot absolutely guarantee it. Our office is open for check-in until 5:30 pm. Late arrivals must make arrangements for a late check-in by phone on the day of arrival by 4:00pm.  

CHECK-OUT TIME Check-out time is 10:00 a.m. Check-out time is strictly enforced due to the time needed to clean and inspect the villas for the next arrival. Please place your dirty towels and all used bed and sofa bed linens in a pile in the bathroom. Place dishes in the dishwasher and turn it on as you leave. Please take trash out. All keys, fobs and/or amenity cards must be returned to our office upon check-out to avoid any additional charges.

KEY DEPOSIT A credit card imprint is required as a key deposit on all check-ins. The imprint will be destroyed upon returning all keys signed out to the registration desk. A locksmith fee ($65-$100) will be charged to re-key the lock of any unit for which the keys are lost or not returned. 
NO SHOW AND EARLY CHECK-OUT POLICY There will be no refunds for "no shows". Early check-outs may be prorated and refunded depending upon the situation and at the management's discretion. It is understood that each property and its furnishings are privately owned and that Vacation Time of Hilton Head acts as sole Agent for the Owner. Please do not remove items from the property or change the location of the furniture that belongs to the owner. If furniture is moved or damaged, you will be responsible for any charges incurred in returning it to the proper location and condition. 
PET POLICY Even though we love animals, pets are not permitted in any of our accommodations. This policy is established by the condominium owner associations or individual owners and is strictly enforced. "Pet Free" properties are identified in order to assure the medical safety of future guests, or the owner, that require a "Pet Free"/pet dander free environment.  If you are found in violation of this policy you will be asked to remove the pet or vacate the accommodation without refund. In addition, there will be a minimum restoration fee of $500 added to your bill.  An expanded version of this policy is available by request.  816 Clipper Court, 449 Plantation Club Villas, 462 Plantation Club Villas, Ocean Breeze 7007, Island House 109 and Hilton Head Cabana 52 are dog friendly properties; however there is a size restriction of 30lbs or less.  The pet fee is $125.00 and there is a refundable pet deposit of $250.00 pending no damage to the villa.
OCCUPANCY All guests (other than a family checking in) must be at least 25 years old. In the case of married couples at least one of the individuals must be 25 years of age. The individual signing the rental agreement must occupy the accommodation the full length of the rental term. The guest agrees not to exceed the maximum occupancy for the accommodation described on his confirmation (babies requiring a crib are the only exception in the occupancy count)
HOUSEKEEPINGVillas are clean upon your arrival and cleaned after you depart. Additional housekeeping service is available for a fee. Initial linen set-up (two sets of towels per person), bedding and kitchen towels are furnished in all accommodations. It is the guest’s responsibility to maintain the linens during their stay. Additional linens are available upon request at an additional charge. Monthly and extended stays (some properties) are required to have a linen change every two weeks at the prevailing rate for the property. Our linens are leased from an outside company and they are inventoried. Guests will be accountable for any lost or damaged linen. We furnish standard bath towels only. Beach towels are not furnished. A start up amenities package provided for our guests includes: automatic dishwasher and hand soap, a limited supply of toilet paper, facial tissues and paper towels. Any supplies beyond the start up package are to be supplied by guest. 

LINENS AND INITIAL SET UP We do furnish the initial linen set-up (two sets of towels per person) in all accommodations. It will be your responsibility to maintain the linens during your stay. Additional linens are available upon request at an additional charge. Our linens are leased from an outside company and they are inventoried. Guests will be accountable for any lost or damaged linen. We furnish standard hotel towels only. Beach and pool towels are the responsibility of the Guest. A start up amenities package provided for our guests includes: automatic dishwasher and hand soap, a limited supply of toilet paper, kleenex and paper towels. Any supplies beyond the initial start up package are to be supplied by guest. 
SMOKING- ALL OF OUR UNITS ARE DESIGNATED NON-SMOKING Guest agrees to pay for any or all expenses (deodorizing, cleaning and if property cannot be prepared for the next guest, the cost to relocate said guest) if evidence of smoking is found inside the villa.
DAMAGE Damage must be reported by the guest before departure. Guests will be responsible for expenses incurred. Guests agree to return property in the same condition as at commencement of the rental period. In cases of abuse or malicious damage to rental property, guests will be responsible for reimbursing the Agent or Owner the amount of all damages including attorney's fees. 
PARKING Parking is limited to two vehicles per unit for most properties.  Villas at the Carolina Beach Club and The Breakers only allow 1 vehicle per villa. Gate/Parking Passes are required on most properties and towing of cars without passes is enforced by many condominium associations. Properties do not allow motor homes, trailers, golf carts, boats or motorcycles on the premises.  Hilton Head Resort  does not allow  any vehicles other than 2 door coupe CARS and 4 door sedan CARS to park under Building 3 or Building 4. Citations will be issued in the amount of $25.00 for each day for an unqualified vehicles parked under Building # 3 or Building # 4 . 
GRILL USE Some properties, not all, provide use of grills.  Properties are privately owned, the owners provide use of the grill but is the responsibility of the guest to supply the propane/charcoal and clean the grill after each use.  Should the grill not be cleaned at your departure, the guest would be subject to a $50 charge to the credit card on file.
RENTAL BALANCE AND SIGNED REGISTRATION The balance of monies is due 30 days prior to check-in. We accept personal check, traveler's checks or credit card. The reserving party is required to sign the registration and the signing lessee is responsible for payment of all fees. 

TAXES: The Town of Hilton Head (3%), Beaufort County (1%) and State of South Carolina (7%) require that taxes totaling 10% be added to all reservations unless guest stays over 90 consecutive days. This tax is subject to increase with increases from either the town or state.

LOST AND FOUNDLock all doors when leaving your accommodations. Do not leave money and valuables unattended in the unit, neither the Agent nor the Owner will be held accountable for any loss. Check all drawers, closets, cupboards and under beds before departing. The Agent is not responsible for items left behind. We will only return found items upon request and at the guest's expense. 

REPAIRS Guest acknowledges that the property is a privately owned home or villa. All systems and appliances are subject to malfunction or failure. Problems are attended to as soon as possible by the Agent’s repair technicians or outside vendors. The Agent or an authorized employee or repairman may enter the accommodation during business hours for any purpose connected with the repair, care or maintenance of the accommodation. If the Agent is unable to secure timely repair after notice of failure, a rate adjustment may be made at the discretion of the Agent not to exceed 10% of the basic daily rate.  Dissatisfaction of the condition of the property and any request for refund must be approved by the property owner and will be capped at 10% of the daily rate.  Should the dwelling require any major repairs, Agent also reserves the right to move guest to comparable accommodations, if deemed necessary by rental agent, with no rate reduction. If a comparable property is not available, company's sole responsibility will be to refund full guest payment. Twenty-Four hour emergency service is available in the event of fire, flood or elevator entrapment only.
RETURNED DEPOSIT CHECKS A $60 service charge will be added for any returned deposit checks. 
INDEMNIFICATION OF AGENT BY GUEST Guest agrees to indemnify and save Agent, its employees and Agents, free from any claim or liability for any loss or damage whatsoever arising from, related to or in connection with rental of the accommodation, including but not limited to any claim of liability for personal injury or damage or loss of property which is made, incurred or sustained by any guest or any guest's invitee.
PENALTY FOR VIOLATION OF THIS AGREEMENT If a Guest violates any of the conditions or restrictions of this agreement, the Guest agrees that the Agent may terminate this agreement and enter the accommodation. Upon notice of termination of the agreement, the Guest shall vacate the accommodation immediately without being entitled to any refund and shall waive any rights that may be applicable under the South Carolina landlord-tenant act.
PROPERTY AVAILABILITY In the event that the Owner of a privately owned accommodation makes the accommodation unavailable, or should the accommodation have maintenance problems, the Agent shall be held harmless by the Guest. The Agent will make every effort to move the Guest to comparable accommodations at the same rate quoted in the confirmation. If comparable accommodations are not available the full deposit will be returned to Guest. All reservations are made subject to strikes, failure to vacate or causes and conditions beyond our control. 
NO SHOW, EARLY DEPARTURE AND HURRICANE EVACUATION No refunds are provided for "no shows". If a guest arrives and decides to depart early, the nights not spent are not refunded. If you are required to evacuate during your vacation (Mandatory Evacuation) or you are unable to arrive for your planned vacation due to a threat of hurricane, refunds are not available. Travel (Vacation Rental) Insurance to cover your loss in this kind of event is offered only at the time your reservation is booked. We strongly recommend that guests take advantage of this option

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